At Pizza Ranch, we believe in our mission:

“To establish every Pizza Ranch as a business ministry opportunity where our guests receive a legendary experience through quality food and service; and where we take a positive leadership position in the communities we serve and equip our employees with tools to lead happy and productive lives.”

If you’re someone who thrives on brightening people’s days, loves to connect with others, and enjoys creating memorable guest experiences, we’d love to have you join our team!

Position Overview

As a Front of House Guest Experience Team Member, you’re the friendly face and positive energy that bring our “Legendary Experience” to life. You’ll make guests feel welcome from the moment they walk in, ensure they enjoy a clean and inviting dining experience, and go above and beyond to make their visit special.

This is not a serving position—you won’t take food orders—but you will provide the same level of care, attention, and engagement that a great server would. Think of yourself as a host, ambassador, and smile-maker all in one!

Key Responsibilities

• Warmly welcome every guest with genuine enthusiasm and friendliness.
• Check in with guests throughout their meal to ensure they’re enjoying their visit.
• Clear and reset tables quickly while maintaining a spotless dining room.
• Keep the buffet area clean, organized, and inviting at all times.
• Anticipate guest needs—offer drink refills, assist with plates, and engage in positive conversation.
• Help create a fun, uplifting environment for both guests and team members.
• Support your teammates to ensure smooth restaurant operations and uphold Pizza Ranch’s mission and values.

What We’re Looking For

• A naturally upbeat, positive, and outgoing personality—someone who enjoys interacting with people.
• A passion for creating great guest experiences.
• Strong teamwork and communication skills.
• The ability to stay on your feet, move quickly, and multitask in a fast-paced setting.
• Willingness to maintain cleanliness and safety standards throughout the restaurant.
• Prior restaurant or customer service experience is a plus, but not required—we’ll provide all the training you need!

Physical Requirements

• Ability to stand or walk for long periods.
• Frequent reaching, bending, and lifting up to 40 pounds.
• Ability to move quickly and efficiently in a busy environment.

Join the Pizza Ranch Family!

If you have a heart for hospitality, a contagious smile, and a desire to make a difference—one guest at a time—this role is for you. Apply today and help us serve up legendary experiences every day!

Pizza Ranch ®Inc., started as a single location in Hull, Iowa in 1981.  Pizza Ranch is in the category of a fast-casual restaurant.  

Our unique concepts specialize in pizza, chicken, salad and dessert buffet, as well as delivery and take out.  Our franchise has grown steadily with over 200 locations in thirteen states. What makes Pizza Ranch® unique is that most stores offer a host of dining options. 

We strive to make a positive impact for those that are devoted to family, faith and guests, we call them devoted diners. Our company is fueled by a powerful mission to “Establish Every Pizza Ranch® as a business ministry opportunity where our guests receive a legendary experience through quality food and service; and where we take a positive leadership position in the communities we serve and equip our employees with tools to lead happy and productive lives.” 

Pizza Ranch is committed to making a positive impact no matter how big or small so that each person leaves a little better off, because of the genuine care and concern we give to our guests, team members and communities. 

If this sounds like an environment where you would like to work, we are always looking for enthusiastic, guest-oriented people who love to be of service to others. 

Responsibilities: 

All our Crew Members are vital to the successful operation of our restaurants. There are two ways to become a Pizza Ranch Crew Member.  You can apply for either a Front of the House (Dining Room), or Back of the House (Kitchen).  The responsibilities below will give you a general idea of the types of activities involved in both of these departments. 

Front of House Support Duties—Guest Hospitality, Safety, Buffet Coordination and Maintenance, Point of Sale, Dining Room Cleanliness, Guest Relations & Transactions, Phone Responsibilities. 

Back of House Support Duties—Food Preparation and Safety, Processing Orders, Pizza, Chicken, Dish Room order and cleanliness, Out the Door Order coordination Could include, some, all or none of the duties.   

The exact position will be determined post interview. 

Qualifications, Skills, and/or Competencies: 

• Ability to be mobile and/or on your feet for extended periods of time during entire shift. 

• Reaching, bending, stooping, lifting, wiping, sweeping, and mopping. 

• Ability to lift and carry weight up to 40 pounds. 

• Strong desire and ability to provide legendary guest service. 

• Ability to positively interact with Team Members and Guests. 

• Restaurant experience preferred but not required.

At the heart of Pizza Ranch is our mission:
"To establish every Pizza Ranch® as a business ministry opportunity where our guests receive a legendary experience through quality food and service; and where we take a positive leadership position in the communities we serve and equip our employees with tools to lead happy and productive lives."

We believe in positively impacting every guest, team member, and community we serve. If you’re someone who thrives in a fast-paced, people-focused environment and enjoys making a difference through food, service, and leadership—this is the place for you.

Job Summary:
As a Guest Services Manager, you are a key member of the management team and play a vital role in delivering the Pizza Ranch experience. You’ll lead by example, helping to build a strong team culture, ensure high food and service standards, and drive successful operations during high-volume shifts—especially nights and weekends.

You’ll assist the General Manager & Assistant General Manager in day-to-day restaurant operations and help lead the guest experience using data and feedback from tools like Qualtrics. You’ll also have responsibilities across multiple operational areas to ensure smooth, safe, and guest-focused execution.

Key Responsibilities Include, but Are Not Limited To:

• Lead and support restaurant operations during peak periods 

• Execute and uphold Pizza Ranch food quality and guest service standards

• Assist with food ordering and maintaining proper inventory levels

• Conduct regular cleanliness, safety, and maintenance walkthroughs

• Interview, hire, and onboard new team members

• Provide coaching and apply progressive discipline when necessary

• Analyze guest feedback and implement improvements using Qualtrics and other tools

• Collaborate with the management team to control food and labor costs

• Model a positive and professional attitude with staff and guests

• Contribute to a team culture that promotes respect, accountability, and excellence

• Lead training and development efforts to ensure team success

Expectations:

• Improve food quality and guest satisfaction metrics

• Successfully manage and lead high-volume rush shifts

• Drive a culture of safety, cleanliness, and operational excellence

• Demonstrate strong leadership, communication, and conflict resolution skills

• Drive a culture of safety, cleanliness, and operational excellence

• Have and maintain a valid driver's license 

  Qualifications:

• Prior restaurant management experience preferred

• Strong leadership and team-building skills

• Excellent organizational, multitasking, and problem-solving abilities

• Proficiency in basic computer applications

• High school diploma or equivalent

• Ability to work in a fast-paced, hands-on environment

• Passion for hospitality and people development

If you’re ready to grow your leadership skills and make a legendary impact, we invite you to apply and be part of something special at Pizza Ranch®.

Pizza Ranch® Inc. began as a single restaurant in Hull, Iowa, in 1981 and has since grown into a leading fast-casual franchise with over 200 locations across fifteen states. Known for our legendary pizza, crispy chicken, fresh salad bar, and delicious dessert buffet, we offer an exceptional dining experience through dine-in, takeout, and delivery services.

At Pizza Ranch, we are driven by a powerful mission:

"To establish every Pizza Ranch® as a business ministry opportunity where our guests receive a legendary experience through quality food and service; where we take a positive leadership position in the communities we serve and equip our employees with tools to lead happy and productive lives."

Gravy Train Restaurant Management is proud to operate several Pizza Ranch locations across the Midwest, and we are excited to welcome you to our growing leadership team. Your decision to join us marks the beginning of what we hope will be a rewarding and impactful journey—for both you and the communities we serve.

The Opportunity:
We are looking for a dedicated leader to manage one of our local restaurants and become a key part of the community. As General Manager, you will lead a friendly team and ensure every guest feels welcome while enjoying a great meal. This role is about more than just operations; it's about mentoring your staff, growing the business through genuine service, and representing the Gravy Train family. For those with a long-term vision, we offer an Owner Operator path—a meaningful opportunity to transition into business ownership and build a lasting legacy within our organization.

What You’ll Do:

• Lead with Excellence: Provide strong leadership to a team of managers and employees, fostering a culture of teamwork, accountability, and high performance.
  
• Ensure a Legendary Guest Experience: Set the standard for exceptional hospitality by ensuring high food quality, friendly service, and a welcoming atmosphere.
  
• Drive Business Success: Manage restaurant operations efficiently, including labor costs, food costs, inventory, and sales growth.
  
• Develop & Mentor Your Team: Hire, train, and develop employees to create future leaders within the organization. Conduct performance evaluations and provide ongoing coaching.
  
• Maintain Operational Standards: Ensure compliance with all health, safety, and food regulations while maintaining a clean and organized restaurant.
  
• Innovate & Adapt: Identify opportunities to improve processes, enhance guest experiences, and increase efficiency.
  
• Represent the Brand: Build strong community relationships and uphold the values and reputation of Gravy Train Restaurant Management.
  

What You Bring to the Table:

• Passion for Leadership & People Development – You love coaching and inspiring teams to perform at their best.
  
• Proven Restaurant Management Experience – 3+ years in a leadership role within a restaurant or hospitality environment.
  
• Strong Business Acumen – Experience managing financials, including P&L, budgets, and cost control.
  
• Guest-Focused Mindset – A commitment to providing top-tier customer service and resolving guest concerns effectively.
  
• Ability to Thrive in a Fast-Paced Environment – Skilled in multitasking, problem-solving, and making strategic decisions on the go.
  
• Excellent Communication Skills – Ability to clearly communicate expectations, provide feedback, and engage with team members at all levels.
  

Why Join Us?

• Growth & Development – We are committed to investing in our leaders, offering career advancement and potential transition into an owner-operator role.
  
• Competitive Compensation – Includes salary, performance-based incentives, and benefits.
  
• Supportive Team Culture – Be part of a company that values teamwork, integrity, and a positive work environment where every member is treated with respect.
  

Qualifications & Skills:

• Passion for leading and developing people.
  
• Must have and maintain a valid driver's license
  
• 3-5 years of restaurant management experience, preferably in multi-unit or traveling roles.
  
• Ability to travel regularly across Iowa and Illinois 
  
• Strong organizational and problem-solving skills with the ability to adapt quickly.
  
• Effective communicator with strong oral and written communication skills.
  
• Proficient in basic computer skills and restaurant management software.
  
• High school diploma or equivalent required; college degree preferred.
  
• Business acumen with a strong focus on financial and operational performance.
  
• Eligible to be an owner operator after 12 months of employment.
  

Are you ready to take the next step in your leadership journey? Apply today and become part of a team that’s passionate about great food, outstanding service, and building something truly special.

 At Pizza Ranch, we are driven by a powerful mission:

"To establish every Pizza Ranch® as a business ministry opportunity where our guests receive a legendary experience through quality food and service; where we take a positive leadership position in the communities we serve and equip our employees with tools to lead happy and productive lives."

 If you are a passionate leader who thrives in a fast-paced environment, values community impact, and excels in delivering exceptional guest experiences, we want you to join our team!

 Position Summary
The Assistant General Manager (AGM) plays a vital role in the restaurant’s success, supporting the General Manager in daily operations, team leadership, and guest satisfaction. This role is perfect for someone who is passionate about hospitality, team development, and business operations.

As an AGM, you will:
Support & Lead: Assist in building and developing a high-performing team that consistently delivers legendary guest experiences.
Ensure Operational Excellence: Help oversee restaurant operations, ensuring high food quality, exceptional service, and a welcoming environment.
Enhance the Guest Experience: Utilize guest feedback and Qualtrics data to drive continuous improvement in service and satisfaction.
Drive Business Success: Work alongside the General Manager to control food and labor costs while maximizing sales and profitability.
Foster a Positive Team Culture: Support and motivate employees, promoting teamwork, accountability, and growth.
Be a Community Leader: Represent Pizza Ranch as a trusted community partner, fostering relationships and giving back locally.

 This is a full-time position that requires availability during evenings and weekends.

Key Responsibilities (but are not limited to)
While every day brings new challenges, the core responsibilities of the AGM include:

Guest Satisfaction

·         Ensure each guest receives a legendary dining experience.

·         Handle guest feedback with professionalism and a problem-solving approach.

·         Maintain high standards in food quality, cleanliness, and service.

·         Assist in community engagement efforts to strengthen Pizza Ranch’s presence locally.

Business & Financial Management

·         Support sales growth and profitability through effective operations management.

·         Help monitor and manage food, labor, and operational costs.

·         Assist in controlling costs related to food, labor, and operations.

Team Leadership & Development

·         Assist in recruiting, training, and developing team members.

·         Set clear expectations and provide regular coaching and feedback.

Lead by example, fostering a team-oriented, positive work environment.

Operational Excellence

·         Maintain compliance with health, safety, and brand standards.

·         Oversee daily operational procedures to maintain efficiency.

·         Ensure proper inventory management and cost control.

Qualifications, Skills, and/or Competencies:

• Passion for leading and developing people 

• Must have and maintain a valid driver's license 

• Proven record of management, communication, and organizational skills 

• The ability to prioritize multiple situations 

• Effective communicator and listener with good oral and written communication skills 

• Restaurant management experience, preferred 

• Proficient in basic computer skills 

• High School graduate or equivalent education 

• Possess business acumen

Why Join Pizza Ranch?

·         Competitive Pay & Bonus Potential

·         Leadership Growth

·         Positive & Family-Oriented Culture

·         Impact Your Community

If you’re ready to lead with purpose, make a difference, and take your career to the next level, apply today!

What sets us apart? Our purpose.
We are fueled by a mission to:

“Establish every Pizza Ranch® as a business ministry opportunity where our guests receive a legendary experience through quality food and service; and where we take a positive leadership position in the communities we serve, equipping our employees with tools to lead happy and productive lives.”

We’re committed to making a meaningful difference in every shift, every guest interaction, and every town we serve. From team members to devoted diners, we believe everyone should leave feeling a little better than when they arrived — and we work hard to make that happen.

If you're someone who thrives in a positive, people-focused environment, loves serving others, and wants to be part of something bigger, we’d love to meet you.

The Role: Shift Manager
As a Shift Manager at Pizza Ranch, you’re not just keeping the restaurant running — you’re helping lead the charge in delivering legendary service. You’ll support the management team in overseeing daily operations, lead your team with positivity and purpose, and create an environment where both guests and team members feel valued.

This is a great opportunity for someone with restaurant experience who’s ready to take the next step in leadership. You’ll get hands-on experience in both front- and back-of-house operations, while playing a key role in staff training, team development, and guest satisfaction.

What You'll Do

• Lead by example and execute high standards in food quality, cleanliness, and service
• Ensure every guest has a legendary experience, every time
• Help guide and support your team through a successful shift — start to finish
• Confidently run a shift solo, including the ability to open and/or close the restaurant as needed
• Reinforce daily procedures and drive operational consistency
• Assist with training, mentoring, and developing new and existing team members

What We’re Looking For

• A passion for people — you love to lead, develop, and support a team
• Strong communication and organizational skills
• Ability to multitask and stay calm under pressure
• A flexible, can-do attitude with evening/weekend availability
• Previous restaurant experience strongly preferred
• High school diploma or equivalent required
• Able to work 30+ hours/week
• Must have and maintain a valid driver's license 

Why You’ll Love It Here

• Positive, family-oriented culture
• Opportunity to grow your leadership skills
• Meaningful community involvement
• A place where your work truly makes an impact

If you’re ready to lead with heart and help create legendary moments every day, we’d love to have you on our team. Apply today and be part of something great.